Shipping policy

Shipping and Handling Information

All orders placed (other than those placed in peak periods) will be dispatched from our warehouse within 3 business days (based on the time in Zurich, Switzerland GMT +01). In peak periods, please allow for up to 6 business days for dispatch.

 

Deliveries will be made to the shipping address nominated by you and it is your sole responsibility to ensure that the address provided is complete and accurate.

 

We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. In the event that a product is lost in transit, Shark’s Smile will help as much as it is reasonably necessary to trace a missing parcel.

 

Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at the post office, etc. If a package is returned or rejected, the customer will need to email contact@sharkssmile.com to arrange redelivery and will also have to pay for all postage costs.

 

 

Risk in the products purchased will pass to you once delivery has been made to your nominated address.

 

Please direct any shipping related inquiries to contact@sharkssmile.com.

 

 

 

Shipping Time-Frames

 

Australia, New Zeland:

Tracked Standard: 6-8 Business Days

 

US/Canada:

Tracked Standard: 6-8 Business Days

 

United Kingdom:

Tracked Standard: 6-10 Business Days

 

Europe:

Tracked Standard: 6-10 Business Days

 

Other Countries:

Tracked Standard: 6-15 Business Days

 

*All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control.

 

Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.

 

 

 

Taxes, Fees and Duties

When, or after delivery is made, there may be fees, duties, import/export, and excise taxes, as well as other fees or assessments which may be assessed or levied by any national, state, or local government and any of their departments and subdivisions in relation to the ordered products. These charges are not included in the original shipping charge and must be paid by you in addition to the amounts stated on our website. You will not be entitled to payment or reimbursement by Shark’s Smile for those charges. If you fail to pay the required fees, duties, taxes or assessments and the items are returned to us, we will provide you with a refund for the returned products minus the return delivery costs.

 

If you are unsure of the charges and whether you will be affected, please contact your local customs office.