Refund policy

Refund policy

If you consider that an item is defective and you are entitled to a replacement or a refund, you must first email contact@sharkssmile.com and describe your problem.

 

Results will vary greatly from person to person, depending on the type of teeth or conditions of teeth/stains the user has. It may take a number of months to completely rid your teeth of tough stains. We here at Shark’s Smile are not able to refund purchases unless the product is defective or you qualify for a refund in accordance with our Money Back Guarantee.

 

Subject to the below paragraph, Shark’s Smile will offer a refund for defective items only if the defective product is returned to us, or you provide us with a video demonstrating (to our satisfaction) that the product is defective, within 30 days of your receipt of the same. We will review your claim as soon as we can and, if we are satisfied that your product is defective, we will provide you with a refund for the defective product.

 

We offer a two (2) year warranty for our LED lights. If at any time within two (2) years following your receipt of the LED light, it no longer works for any reason and you have used it in accordance with our instructions, we will provide you with a replacement LED light free of charge. To make a claim under this warranty, you can either return the LED light to us or provide us with a video demonstrating how the LED light is no longer working, within two (2) years from the date that you received it. We will review your claim as soon as we can and, if we are satisfied that the LED light is no longer working, we will send you a new LED light.

 

If you elect to return the defective product to us, it is your responsibility to pay for shipping costs upon return. The refund will be limited to the cost of the item being returned via regular post, not express. An item returned via express is the responsibility of the user and a partial refund of only the actual regular mail will be refunded. It is the user’s responsibility to be aware of this.

 

 

 

Limitation of Liability

To the maximum extent permitted by the applicable law:

 

we do not make any warranties or representations other than those expressly set out in these Terms; and

all terms, representations, and warranties that may be excluded by law regarding our products and the provision of them are expressly excluded from these Terms.

If any legislation implies into these Terms any term or warranty and also prohibits provisions in a contract excluding or modifying the application of or exercise of, or liability under, that term or warranty, is deemed to be included in these Terms.

 

To the maximum extent permitted by the applicable law, we expressly exclude liability for any:

 

indirect, special, incidental, or consequential loss or damage suffered by you which may arise in connection with these Terms, or the provision of our products, their use, or in respect of other equipment or property;

loss, damage or expense that you may incur or suffer (as the case may be) as a consequence of any act or omission of any third party service provider; and

loss of profit, business, revenue, goodwill or anticipated savings.

If any legislation or law implies into these Terms any term or warranty and also prohibits provisions in a contract excluding the application or exercise of that term or warranty then, to the maximum extent permitted by law, our liability for a breach of such a term or warranty will be limited, at our sole option, to any one or more of the following:

 

the supplying of our products again; or

the payment of the cost of having the products supplied again.

To the maximum extent permitted by law, if for any reason we are directly or indirectly liable to you in respect of any products provided, our maximum aggregate liability in respect of all claims made by you will be the amount charged by us in respect of those products.

 

 

 

Dispute Resolution

Unless otherwise specifically provided in these Terms, a party to these Terms must not commence court proceedings, save for proceedings seeking interlocutory relief, in respect of a dispute arising out of these Terms unless it has complied with the provisions of the below dispute resolution process.

 

 

 

A party must give the other a notice (dispute notice) setting out:

 

what the party considers is in dispute; and

what that party requires to be done to resolve the dispute and the grounds it has for those requirements.

If the dispute is not resolved within five (5) business days of delivery of the dispute notice, the parties must, within two (2) business days, appoint a mediator approved by both parties or a mediator appointed by the Vaud Chamber of Commerce (Switzerland). The parties must ensure that the mediation is held and concluded within 15 days of the appointment of the mediator.

 

Evidence of anything said or done in the course of attempting to settle a dispute is not admissible in any subsequent proceedings.

 

During the dispute resolution process, the parties must continue to act in accordance with these Terms.

 

If the dispute is not resolved by mediation within 30 days of the delivery of the dispute notice then either party may terminate the mediation.

 

Costs associated with the appointment of a mediator shall be borne equally between the parties to the dispute.

 

Subject to the above paragraph, each party must pay its own legal costs and disbursements connected with the dispute.